Frequently asked questions

為什麼需要軟水器?


如果您像一千三百萬個家庭一樣生活在水硬地區,與水垢作鬥爭將是一場持續的戰鬥。水軟化劑是一種長期解決方案,它將永遠消除您家中的水垢。您將節省幾個小時的清潔工作,更不用說將為家用電器,頭髮,皮膚和口袋帶來許多其他好處。




我的軟水器會放在哪裡?


您的軟水器將安裝在停止旋塞所在的位置。通常,這是在您的廚房水槽下面,您的水會進入您的家。在某些情況下,它可能位於樓梯下面或房屋的其他區域。




我的軟水器可以放在廚房水槽下面嗎?


我們的Premier Compact軟水器結構緊湊,設計適合大多數標準廚房水槽使用。Premier Maxi軟水劑是一種半商業性軟水劑,適用於較大的家庭。由於尺寸較大,它不適合放在您的廚房水槽下,需要放置在雜物間或車庫中。




軟水機如何工作?


水軟化器使用一種稱為“離子交換”的過程來清除水中的鈣和鎂礦物質,使其進入您的家中。這些礦物質會引起水垢,去除它們會使水變得“軟”。在家中使用軟水劑是從水中去除鈣和鎂的唯一有效方法。




我可以自己安裝軟水器嗎?


如果您從當地的Kinetico授權經銷商處購買了Premier Compact軟水器,他們會很樂意為您安排安裝。根據安裝的複雜程度以及您的旋塞閥的確切位置,安裝通常需要大約4個小時。




我的軟水器運行多少錢?


以每人每月4kg為基礎,如果您從Kinetico購買鹽(基於塊狀鹽),一個四口之家每月將花費大約80hkd。也可以從當地的Kinetico授權經銷商處購買鹽。所有Kinetico軟化劑都是非電的,因此您會很高興地知道它們的運行也不會增加電費。




我可以喝軟水嗎?


是的你可以。由於水的軟化過程,軟化水中的鈉含量很少,因此,可以理解,一杯牛奶比一杯軟化水中的鈉更多。如果您生活在水質硬度超過400ppm的非常堅硬的水中(例如東安格利亞),那麼您應該在房屋內安裝一個獨立的水龍頭。我們唯一不建議飲用軟化水的時間是在為嬰兒配製奶粉時或在您按照規定的低鈉飲食進行時。




我的軟水劑會清除現有的水垢嗎?


這不是一個即時過程,但是隨著時間的流逝,軟水將清除水垢。對於任何搬入新房的人來說,水軟化器應該是必不可少的用具,以保持一切看起來像新房子一樣運轉。




Kinetico軟化劑與市場上的其他產品有什麼區別?


Kinetico大約在45年前發明了非電雙水箱水,並且在當今的水處理市場上仍然是世界領先者。其卓越的產品仍然無與倫比,與其他競爭對手相比,具有許多優勢:•非電意味著無需設置儀表,插頭或昂貴的電費單•再生過程中無壓力損失與其他軟化器不同,在使用過程中您不會損失水壓軟化劑正在再生。因此,即使您正在淋浴中而正在再生,您也不會注意到其中的不同! •高壓最終沖洗液用軟水徹底沖洗,以確保再生過程後不殘留鹽分•我們提供領先的保修服務Kinetico的雙罐Premier Compact柔軟劑具有10年保修,證明了產品的堅固結構和質量。我們知道它可以持續使用10年以上,但是我們將其提供給客戶,讓他們完全放心。




我的軟水器有什麼保證?


Kinetico軟水器的設計和製造符合最高質量標準。為了讓您完全放心,Premier Compact雙水箱軟水器享有10年保修。




我的柔順劑需要多少鹽?


根據經驗,對於一個四口之家,我們建議每人每月約4公斤(或1塊)。這將根據實際使用的水量而有所不同,如果您是高用水者,則將使用更多的水。




我的軟水器需要什麼維護?


向機器中加鹽是唯一要做的維護。




如果遇到任何技術問題怎麼辦,有人可以幫忙嗎?


無論您是直接從我們這裡購買Kinetico軟化劑,還是通過當地的Kinetico授權經銷商購買,請放心,您將獲得持續的服務和支持。您可以致電53210060或直接與您的Kinetico經銷商聯繫。




How can I tell if I would benefit from a Kinetico water treatment system?


Many specific applications will simply demand a source of soft or pure water, but in general terms, if you notice scale on your machines or drains, if you have high levels of sludge in your pipes and tanks or if you feel you are paying too much for process chemicals – then water treatment might be the solution.




How will my business or factory benefit from a Kinetico water solution?


In Industry, water plays an important role. Power generation, steam cooling and humidification processes rely on water to perform, many organisations need reliable sources of quality water as an integral part of production processes and many service industries rely on water as an important part of their customer offering. Mineral deposition from hard or poor quality water can easily reduce equipment performance and increase wear and tear on components, resulting in increased costs from extra repair and downtime during replacement. Kinetico water treatment systems are essential to: Lower maintenance costs Eliminate routine de-scaling Increase equipment life Improve performance Reduce blow down volumes Eliminate the potential for equipment failure Kinetico’s aim is no less than to maintain and build on its position as the foremost supplier of industrial and commercial water treatment systems, through innovation, advanced design, high quality products, excellent customer support and competitive prices.




Why choose a Kinetico water solution?


Kinetico water experts put their very best thinking into engineering smarter products to bring the very best water solutions.

Millions of people around the world look to Kinetico for water treatment solutions, considered the number one provider of water treatment solutions in the world. We have some very well-known customers ranging from Buckingham Palace and the Savoy to Thames Water and the Royal Mint, all who demand the very best.
Kinetico invented the innovative, non-electric, twin-tank water softener which it introduced to the market more than 40 years’ ago and it still remains the best technology!

Our non-electric water softeners use the kinetic energy of water for power; they are economical to use, have low salt consumption, require no wiring and are very easy to install. The efficient, twin-tank systems ensure you get softened water 24/7. In single-tank designs, hard water is let into the supply system flowing through your home while the cleaning or regeneration process takes place meaning you only get soft water ‘some of the time’.




Which industries do Kinetico supply to?


Kinetico equipment is used across a broad range of industries including leisure and catering, hospitals, pharmaceutical, cosmetics, manufacturing, painting and finishing. In fact Kinetico equipment can be found anywhere where there is a need for processed water.




Can I have a bespoke installation?


Kinetico sales engineers have extensive technical knowledge of all products and work closely with consultants and the customer on a number of bespoke projects to produce quality Water Treatment Systems that will match your exact needs.




Can I drink softened water?


There is a slightly increased amount of sodium in softened water but to put it into perspective there is more sodium in a glass of milk than in a glass of softened water, the only times we advise against it is when making up formula for small babies or if you are on a prescribed low sodium diet then to consult your doctor otherwise it’s down to personal choice.




What is the relationship between a Kinetico water softener and a hot water system?


Very few boiler manufacturers have carried out testing to assess performance of their products with softened water. Historically, certain manufacturers of boilers with aluminium heat-exchangers have adopted the position that as British Standard BS 7593:1992 Code of practice for treatment of water in domestic hot water central heating systems prohibited the use of softened water in systems with aluminium, it is still unsafe to do so and claim any breach invalidates boiler warranty. (Interestingly, they make no comment on the suitability of boilers in areas of the country where the water is partially softened by the local water utility!). Although it is recognised that waters of high alkalinity (pH > 8.5) may be corrosive towards aluminum, after testing it has been concluded Kinetico Water Softeners do not increase your natural supply’s Ph Level. Kinetico Water Softeners, as part of their regeneration cycle, go through three stages: Brine Draw, Slow Rinse and finally Back Wash. Brine Draw: The first stage draws a saturated brine solution into the resin to clean away the collected ions that cause hardness.
Slow Rinse: In the second stage the slow rinse starts to wash away the brine solution to drain, leaving the sodium ions ready to exchange when the tank goes back on line.
Back Wash: Lastly the machine starts a full back wash cycle so the resin tanks are free from contaminants. The design of the Kinetico valve ensures that there is no salt in the tank at the end of its cleaning cycle.

Furthermore we are pleased to tell you that the Kinetico 2020c Water Softener complies with the British Standard BS EN 14743:2005 (which prescribes requirements for the performance, safety and testing of softeners) and is currently the only softener to have this accreditation.